International Shipping
Overview
We are happy to announce that Rachel Roy has a new international shipping solution, so you can now ship your favorite Rachel Roy products to select international destinations. To ship items internationally, simply look for the flag at the top left corner of the site and click on the flag to choose your destination. Your order total will include all costs to get the products directly to your door, so you won't have any additional charges when the product arrives. Once you submit your order, the total is guaranteed at the exchange rate indexed at the time your order is placed.

COUNTRY LIST
ANTIGUA AND BARBUDA DENMARK INDONESIA NEW ZEALAND SRI LANKA
ARGENTINA DOMINICA IRELAND NICARAGUA SWEDEN
ARUBA DOMINICAN REPUBLIC ISRAEL NORWAY SWITZERLAND
AUSTRALIA ECUADOR ITALY OMAN TRINIDAD AND TOBAGO
AUSTRIA EGYPT JAMAICA PAKISTAN TURKS AND CAICOS ISLANDS
BAHRAIN El SALVADOR JAPAN PANAMA UNITED ARAB EMIRATES
BANGLADESH ESTONIA JERSEY (UK) PARAGUAY UNITED KINGDOM
BARBADOS FINLAND JORDAN PERU  
BELGIUM FRANCE KUWAIT PHILIPPINES  
BELIZE FRENCH GUIANA POLAND PERU  
BERMUDA GERMANY LIECHTENSTEIN PORTUGAL  
BOLIVIA GIBRALTAR LITHUANIA QATAR  
BRAZIL GREECE LUXEMBOURG REUNION  
BRUNEI GRENADA MACAU ROMANIA  
BULGARIA GUADELOUPE MALDIVES SAINT KITTS AND NEVIS  
CAMBODIA GUATEMALA MALTA SAINT LUCIA  
CAYMAN ISLANDS GUERNSEY (UK) MARTINIQUE SAUDI ARABIA  
CHILE HONDURAS MONTSERRAT SLOVAKIA  
COLOMBIA HONG KONG MEXICO SLOVENIA  
COSTA RICA HUNGARY MONACO SOUTH AFRICA  
CYPRUS ICELAND NEPAL SOUTH KOREA  
CZECH REPUBLIC INDIA NETHERLANDS SPAIN  

International Order Charges
We are partnering with Borderfree to bring international shipping to our customers. Please note your credit card will be billed by Borderfree and your credit card statement will read “BF*RACHELROY” where “BF” denotes the Borderfree network. Your credit card will be authorized by Borderfree when you submit your order. Your credit card will be billed by Borderfree at the time your order leaves the Borderfree warehouse in the U.S.
Shipping To United States from International Location
All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.
Placing an International Order
All orders shipping outside of the United States must be placed on our website. If you have any trouble placing an order for international shipment, please contact us at customer_relations@rachelroy.com or 512-501-8292.
International Shipping Options
International Shipping options vary depending on the country you will be shipping to. At order checkout you will see the options available to you, as well as the estimated delivery time.
Gift Cards on International Orders
For international orders we do not offer gift cards for purchase or accept gift cards as payment. We apologize for any inconvenience.
Tracking an International Order
To track the status of your order, click here
International Size Chart
Please click here to view our size chart.
Returns
If for any reason you are not satisfied with your purchase, please contact us at customer_relations@rachelroy.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. You will receive a return authorization number from our Customer Service team, as well as return instructions. We will accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner Borderfree in the same currency and using the same exchange rate as your original order. You will be responsible for return shipping charges.
Please note: We cannot accept a return without a return authorization number.
Exchanges
We currently cannot accept exchanges for internationally shipped orders. If you are not happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.
Price Adjustments
We do not offer price adjustments on international orders due to factors such as the length of shipping time and customs tariffs and taxes.
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