To track an individual order, enter your email address and order number, and click the "Submit" button.
Please note:
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.
If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.
To view your order history click here.
All orders are shipped via UPS. When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears on the UPS website.
If you need further assistance contact Customer Service.
| Shipping Options | UPS Standard (Up to 10 business days) |
UPS Express (3 Business Days) |
UPS Next Business Day |
|---|---|---|---|
| Up to $200 | $9.95 | $13 | $27 |
| $200.01 and up | Free | $16 | $30 |
- Shipments will be processed the same day that the order is placed if it is received and authorized by noon EST.
- Orders placed on a Saturday, Sunday or after noon (EST) on Friday will be processed on Monday.
- Deliveries are made Monday through Friday (except holidays).
- Delivery is not currently available to APO, FPO or PO Boxes.
- Express deliveries must have signature for release.
- Orders to Alaska and Hawaii must ship express and require an additional $3.00 plus the additional express shipping and handling fee.
- To place an international order please call: (866) 960-9919. If you are unable to reach us on our toll free number, please call: (512) 501-8292. Customer Service representatives are available seven days a week 8:00 a.m. - 10:00 p.m. Eastern Standard Time.
- International shipments are available for a flat rate of $45.
- Please allow 2 weeks for international delivery.
- For international orders, duties and taxes are charged upon delivery and are the responsibility of the recipient.
