Our policy was last updated on May 1, 2012.
What information does Rachel Roy collect?
How does Rachel Roy store and maintain your information?
How does Rachel Roy use this information?
How can you access your information?
How does Rachel Roy protect your information?
Does Rachel Roy disclose your information to others?
How does Rachel Roy protect a child's privacy?
Does rachelroy.com have links to other web sites?
Copyright and Trademark Notice
Rachel Roy may collect and store two types of information: "personal information" and "automatic information."
Personal information tells us who you are such as your name, gender, billing address, shipping address, email address, telephone number, date of birth or age, any personal preferences you choose to provide, transaction details such as style, size, price, discount, date, store, your credit card number and expiration date used for transactions, and an assigned password to protect your privacy.
Automatic information is information that we may collect automatically whenever you interact with this website such as your IP address, the type of computer you use, the web browser you use, and the web page that linked you to our site. An IP address is a number assigned to your computer when you connect to the Internet. Each time you visit this site, our web server may automatically recognize and collect this information. Automatic information also includes "cookies" and "web beacons".
Most browsers are initially set up to accept cookies but allow you to change your browser so that it will not automatically accept cookies. Various browsers have different ways to inform you when a cookie has been sent to you, limit the kinds of cookies that can be placed on your computer and let you delete cookies. Please refer to your browser instructions or help screen to learn more about these functions. Additionally, if you have a Flash player installed on your computer, flash cookies may be stored. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not necessarily remove Flash cookies. The latest versions of many browsers let you control or delete Flash cookies through the browser's settings. If you use an older version of one of these browsers, upgrade to the most recent version, and set it to update automatically. However, if you delete or remove cookies, it is possible that some portions of the site may not function as intended.
"Web beacons", also known as clear GIFs or single-pixel GIFs, or similar technologies are small image files that we may place on web pages and within web-based email newsletters that we send. Working in conjunction with cookies, web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use web beacons to let us know how many people opened a web-based email newsletter or message.
We may associate automatic information with your personal information. In the event of such association, such automatic information will be considered personal information
Finally, Rachel Roy occasionally obtains email addresses of active Rachel Roy store customers who requested fashion emails on other websites and the email addresses and/or phone numbers of people who submitted their contact information to Internet search engines to be contacted by Rachel Roy. Rachel Roy also reserves the right to obtain publicly accessible customer demographics.
The Jones Group maintains a single database of customer information for Rachel Roy and several brands owned by The Jones Group family of companies including Nine West, shoeWoo, Anne Klein, Bandolino, Easy Spirit, Jones New York, Kasper and Kurt Geiger (the "Jones Brands"). Each customer's personal information is stored in a single customer record, even if she registers with multiple brands. Therefore, when you establish or update your customer profile information with Rachel Roy or one of the Jones Brands, whether through a purchase, registration or email sign-up at the Rachel Roy website or another website owned or operated by The Jones Group, specialty store or outlet store, through a customer service representative, or in any other communication you may have with us or The Jones Group, we will update your customer record on The Jones Group database for all brands.
Rachel Roy also uses this information to enhance and personalize your shopping experience, both online and in our stores, to communicate with you for marketing and promotional purposes including via targeted postal pieces, phone messages, or personalized emails, and to improve the effectiveness of our websites and business activities. You may indicate your contact preferences regarding promotional communications either directly to us online or to customer service representatives.
However, when you place an order online, we use encryption technology, such as Secure Socket Layer Technology ("SSL"), to protect your personal information during data transport. SSL encrypts your order information, including your name, address, and credit card number, before it is transmitted to us to avoid the decoding of your information by anyone other than Rachel Roy.
In addition, when you create an online account on rachelroy.com, you must select a personal password. As a member of Rachel Roy's website, you will be able to view, among other things, your account profile, contact preferences, order history, address book. We store this type of information so that you do not have to reenter it each time you make a purchase or visit the website. Should you decide to become a member of Rachel Roy's website, you will be asked to provide an accurate email address and create a password. In order to help protect your personal information, you should be careful about maintaining the secrecy of your password .
We may use and/or disclose to others information about your demographics and use of our website in a manner that does not reveal your identity. We may match information collected from you at our website with information obtained collected from other sources or third parties.
From time to time, we may partner with a co-sponsor to conduct a contest, sweepstakes or other promotional event. In those situations, each of the participating web sites may collect or receive personal information from you and will have the right to use your personal information in accordance with their own policies.
1129 Westchester Avenue
White Plains, NY 10604