RETURNS & EXCHANGES

We hope that you are happy with the items you have selected. We will be happy to return/exchange unworn or defective merchandise within 30 days of delivery date. Returns/exchanges will not be accepted after 30 days. All merchandise must be returned in the original packaging with tickets attached. Merchandise marked "as is" or "final sale" cannot be returned/exchanged.

For returns accompanied with a packing slip a refund will be made in the form of original payment. If you do not have your packing slip, please contact us at (866) 960-9919 and we will be happy to assist you in obtaining one.

We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will insure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail. We are not responsible for any items lost in shipping.

Without the packing slip, a refund will be made in the form of an even exchange or a merchandise credit will be issued for the current selling price. If you received the item as a gift, in which case price information is not indicated on the front of the slip, please contact us at (866) 960-9919 or click here to e-mail us us to ensure you receive proper reimbursement.

Shipping and handling charges and sales tax and duties on shipping are not refundable. Please note that Department Stores cannot assist you with your Rachel Roy online return.

RETURN BY MAIL

Prepaid labels may be used for rachelroy.com purchases only. We regret we cannot process returns for items purchased on any other website, or in retail, outlet or department stores.

Mail your online return using the pre-paid UPS shipping label you can create by clicking here and we'll simply deduct a flat fee of $7.50 from your order refund for return postage. If you decide not to use the pre-paid label, the $7.50 fee will not be charged (for US returns only).

Follow the below instructions to package your return and mail it back to us:
1. Circle the item(s) that you are returning and note the quantity and return reason code(s) for each item on your packing list.
2. Pack and seal your return securely, in the original package if possible, and include the completed packing list.
3. Create your UPS return shipping label.
4. Affix your UPS return shipping label to the packaging. Make sure no other tracking labels are shown.
5. Take the package to your nearest UPS drop off location.
6. PLEASE RETAIN YOUR TRACKING NUMBER.

If UPS does not service your area or is not convenient for you, please select the carrier of your choice and use the below mailing address to return your items after following steps 1 and 2 above.

We suggest that you send your return via Priority Mail and request a delivery confirmation tracking number. This will ensure that you will receive confirmation when the package is delivered to us. You will also have a means of tracking your package should it become lost in the mail.

Rachel Roy
99 Motivation Drive
Lawrenceburg, TN 38464

EXCHANGE BY MAIL

If you choose to exchange your purchase by mail you will not be charged an additional shipping and handling fee for an exchange when we ship the item(s) back to you (for US returns only).

Once your product is delivered to the warehouse, the credit for the returned item(s) will be credited to your credit or debit card.

Your credit card or debit card will be authorized and charged as a new transaction when your order/exchange item(s) are processed and shipped.

These two transactions may occur within the same day. The availability of funds in your account may depend upon the amount of time it takes your bank to clear the funds (often up to 3 business days).

Please allow two weeks for your return to be processed.
A credit should appear on your account within two billing cycles.

INTERNATIONAL RETURNS/EXCHANGES

Pre-paid UPS labels cannot be used for international returns or exchanges.

We suggest for international returns that you insure your shipment and request a delivery confirmation tracking number.

Shipping costs on exchanged item(s) will be the responsibility of the recipient.