Types of Information We Collect
Unless you voluntarily provide personal information to us (such as your name, address, age, telephone number, e-mail address, birthday and credit card number), the Company will not collect it. Please note that you may disclose personal information when you post content to our Site or to the Company’s social media pages or blogs. If you have enabled our mobile application to locate you, the Company may gather your location information as well. If you do not want your personal information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please email us at email@example.com or notify us by telephone or mail as provided in Contact Us below.
When you do provide us with personal information, we may use that information to process and fulfill your order, to communicate with you regarding an order, to make your shopping experience more personal, enjoyable and easier, to improve the content of the Site, to prevent fraudulent transactions, to notify you about updates to the Site, and to contact you directly regarding products or promotions we believe may be of interest to you. We may also use it to analyze your shopping or browsing history, your use of the Company’s mobile applications and the Site, and demographic information (gender, age and location, for example) about you and the Company’s other online customers.
If you apply for a job with the Company, we may collect information from your resume and other employment-related submissions.
If you use different devices to access the Site we may be able to associate you with each of your devices. Information we have collected from your different devices may be combined with other information you have provided us.
In addition to information that we collect from you directly, the Company may gather information associated with your social media account if you log into your Company account from your social media account or that information is otherwise available to the Company. This includes your profile information, email address, name and posted photographs, videos and likes. If the Site offers an “email-a-friend” or similar link, and you email a friend using that link, we will collect the name and email address of that friend as well.
Except as described below in this section and under the Disclosure of Information section, we do not give or sell any user information to any third party, but the Company may disclose your personal information when required by law or court order.
When you visit the Site, the Company also automatically collects information from you via “cookies” and using “pixel tags” (also known as “web beacons” or “clear gifs”). This may include the Internet browser you are using, the computer or device operating system you are using, time spent visiting the Site, usage patterns within the Site, your computer's or device’s Internet protocol (IP) address, date and time information, and other technical information about your computer or device, and the domain name of the Site from which you linked to our Site. We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). The information we collect automatically is statistical data and does may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Site and to deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our Site according to your individual interests, speed up your searches, and recognize you when you return to our Site. This anonymous information is not matched to your personal information. We may use and disclose such information for any lawful purpose. Third party service providers may use this information in connection with advertising strategies.
Disclosure of Information
In addition, the information you provide on the Site may be disclosed by the Company to third party service providers who manage our customer information and perform services on our behalf. These services may include, without limitation, administering promotions or contests, administering surveys, and communicating with users. Occasionally the Company may enter into an agreement with another company to provide services or products. In such event, the Company may share your information. The Company does not give these third parties permission to further disclose your information.
If the Company or any of its affiliates or assets were to be acquired by another company or its data sold or transferred, the purchaser or successor may acquire our customers’ personal information and other information we have collected.
Information Collected Used for Certain Purposes
If you were to give us your name, mailing address, shipping address and/or email address, you might be added to our marketing database. If you are added to our marketing database, you may later opt out of receiving email communications by clicking the “unsubscribe” link on one of our emails and you may opt out of receiving other communications by sending an email to firstname.lastname@example.org or notify us by telephone or mail as provided in Contact Us below and stating that you would like to opt out of email communications from the Company.
Accessing or Changing Information
If you have established an account on the Site you can review and change certain personal information regarding your use of the Site, such as your name and contact information, by signing into your account and editing your account profile. You can also request that we update your personal information by contacting us as provided in Contact Us below.
- Request a signed form from the parent via mail or fax;
- Request a credit card number, which we will then verify;
- Take calls from parents on a toll-free telephone number staffed by trained personnel;
- Request an email from a parent accompanied by digital signature; or
- Request an email accompanied by a PIN or password.
We understand the utmost importance of protecting the security of the personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. The Company uses certain commercially reasonable safeguards to protect our Site users against unauthorized access, use or disclosure of personal information. While we strive to protect this personal information, WE CANNOT REPRESENT, WARRANT OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO OR FROM OUR SITE, AND YOU TRANSMIT ANY INFORMATION AT YOUR OWN RISK.
Personal Information Scams
You should never give information in response to an email that purports to be from the Company asking you for your personal information. We will never request your password, user name, credit card information or other personal information through email and we urge you not to respond to any such requests.
Links to Other Sites
Your California Privacy Rights
California law affords certain additional protections to California consumers. Please see our California Privacy Rights, which may be accessed through clicking on this link or the link on the home page of the Site.
Rachel Roy Customer Service
58-60 West 40th Street
New York, NY 10018
Last Updated: October 26, 2017