Shipping Information


SHIPPING

All merchandise ordered on RachelRoy.com can be shipped to all 50 United States, Puerto Rico, APO/FPO boxes and Canada. Note we currently do not ship RachelRoy.com purchases internationally beyond Canada at this time.

You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, You may also contact our Customer Service team. Our Customer service hours are Monday thru Friday from 9am-6pm EST. Customer Service is closed Saturdays and Sundays, You can reach our customer service team at 888-750-0191 or via email at customerservice@rachelroy.com.

Shipping and Delivery

We offer the following shipping methods for online orders: free standard ground shipping, standard ground shipping, 2-business day, and next business day.

Shipping Type Contiguous United States HI/AK Puerto Rico** APO & FPO (via UPS Surepost) Canada Delivery Times

Standard Ground

FREE on orders $100+; $8.00 on orders under $100 NA $16.00 $13.00 FREE with $150 minimum order; $20 for orders under $150 Delivery time 5-7 business days; PR allow 8-9 business days for delivery; APO/FPO allow 10-21 business days; Canada allow 5-7 business days for delivery.
2-Day $20.00 $20.00 NA NA NA Delivery time 2 business days if order is received by 2pm EST business days; AK/HI orders shipped via 2-day or overnight only
Next Day $30.00 $30.00 NA NA NA Delivery time 1 business days if order is received by 1pm EST business days; AK/HI orders shipped via 2-day or overnight only

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.

**We currently don’t ship to other US Territories including Guam and the US Virgin Islands.




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Please allow 24-48 hours for standard ground delivery orders to receive, pack and ship your order. 2-day and overnight orders received at our fulfillment center before 2:00 PM EST business days generally ship that same day; orders received after 2:00 PM EST should ship the next business Day.

NOTE: All deliveries to Puerto Rico and APO/FPO’s are shipped via our standard ground shipping method only. For Hawaii, Alaska, Puerto Rico and all APO/FPO orders, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for standard ground shipping.

Some Items May Ship Separately

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Shipping To Multiple Addresses

We currently do not ship orders to multiple addresses.

Out of Stock

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

Short Shipment

A short shipment occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.

Pre-Ordering

You may be able to pre-order some items that are not yet available for immediate delivery. The Pre-Order message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be authorized for the price of pre-order as a pending charge. However, we will not charge your credit card for the order until your pre-ordered item(s) actually get shipped.

Last Updated: 1.23.17

 

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